Ordering Options

We have three convenient ways to place an order.

  1. Shop Online
    Just point & click to order any item from our online shopping store.

  2. Call Toll Free at 1-800-742-6729.
    Representatives are available to take your order (Monday through Friday, 8am to 5pm ET).

  3. Mail your Order
    Please include the item name, number, quantity, payment and a daytime phone number where we can reach you in case we have any questions about your order.

    Mail your order and check payable to Smucker Direct to:
    Smucker's® Shop
    1 Strawberry Ln Orrville, OH 44667 Attn: Consumer Relations

    **Mail orders may take an additional 6-8 weeks for processing and handling.


Payment Options
We accept a variety of payment options for your convenience, including: Visa®, Mastercard®, American Express®, Discover®, Diners Club®, Apple Pay®, PayPal®, Google Pay®, Meta Pay®, and Shop Pay®. 

Shipping & Delivery
We ship via FedEx and USPS anywhere in the Continental USA. Post Office Box, APO and FPO deliveries will ship via USPS. Sorry, no international deliveries. Learn more about Shipping Info here. 

If there is a problem with your order, please call us Toll Free at 1-800-742-6729. We will make every effort to make sure you are 100% satisfied. Please note that returns may be subject to a 15% restocking fee.