Ordering Options

We have three convenient ways to place an order.

  1. Shop Online
    Just point & click to order any item from our online shopping store.

  2. Call Toll Free at 1-800-742-6729.
    Operators are available to take your order (Monday through Friday, 8am to 5pm ET).

  3. Mail your Order
    Please include the item name, number, quantity, payment and a daytime phone number where we can reach you in case we have any questions about your order.

    Mail your order and check payable to Smucker Direct to:
    Smucker's® Shop
    1 Strawberry Ln Orrville, OH 44667 Attn: Consumer Relations

    **Mail orders may take an additional 6-8 weeks for processing and handling.

Payment Options
We accept PayPal®, Visa®, MasterCard®, American Express® and Discover®/NOVUS®.

Shipping & Delivery
We ship via FedEx and USPS anywhere in the Continental USA. Post Office Box, APO and FPO deliveries will ship via USPS. Sorry, no foreign deliveries. More about shipping and delivery...

If there is a problem with your order, please call us Toll Free at 1-800-742-6729 or email us. We will make every effort to make sure you are 100% satisfied. Please note that returns may be subject to a 15% restocking fee.