FAQs

About our Online Store

Q. How can I reach a Smucker's® Customer Service Representative?
A. You may call us Toll Free at 1-800-742-6729 (Monday-Friday 8AM–5PM EST) or contact us online.

Shopping Related Questions

Q. Can I send the same order to more than one person?
A. Yes. You can send the same order to multiple people. Simply add additional shipping addresses when you are at checkout.

Q. If I need to return something, what should I do?
A. If there is a problem with your order, please call us Toll Free at 1-800-742-6729 or email us. We will make every effort to make sure you are 100% satisfied. Please note that returns may be subject to a 15% restocking fee.

Q. What different shipping options does Smucker's® offer?
A. We offer a variety of shipping options. Click here for details.

Q. Where can I ship my order?
A. Currently, we can ship your order anywhere in the United States including Alaska and Hawaii. We cannot deliver to foreign addresses.

My Account

Q. What are the benefits of creating an account rather than checking out as a guest?
A. By creating an account, you can receive the following benefits:

  • Quick & Easy registration
  • Faster and convenient checkout
  • Personalized shopping experience
  • No need to type in billing and shipping information every time you shop; we will make it easy for you
  • Save addresses for those special people on your gift list.
  • Receive e-mails and newsletters with news from Smucker's and special sales at Our Shop
  • Manage your Account Information and make changes. Just type in your email address and password to sign in.

Q. Once I create an account, can I change my account information?
A. Yes. You can change your account information on file. Simply sign in with your email and password.

Privacy and Security

Q. Is my personal information safe?
A. The security of personally-identifiable information is important to us. We maintain administrative, technical and physical safeguards to protect against unauthorized use, disclosure, alteration or destruction of the personally-identifiable information we collect on this website. We use Secure Sockets Layer (SSL) technology for our online transactions and this enables us to encrypt information that you provide to us. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites.

Q. Is Smucker's® Shop a secure website? Is my credit card information safe and secure?
A. Smucker's® Shop is a secure website. Smucker is aware of the concerns regarding use of credit cards over the Internet. Smucker utilizes a payment page hosted by a third party credit card processor to securely process all credit card information. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites. Please consult our Privacy Policy.

Q. What is The J.M. Smucker Company's Privacy Policy?
A. To view The J.M. Smucker Company's Privacy Policy, click here.

Although we make every effort to provide accurate information, we reserve the right to make corrections if an error does occur. We reserve the right to substitute any product with one of equal or greater value.